Outstanding Sales Agents Wanted!
Alorica Inc.
Guatemala City, Guatemala GT
hace 5 días

GET TO KNOW ALORICA

At Alorica, we only do one thing make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY Your mission (should you choose to accept it) is to provide collections / receivables management phone support for one or more clients at our contact center facility.

In this role, you will be assisting customers with making outstanding payments for clients. You’ll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offeringassistance and payment options.

A strong relationship between our clients and their customers starts with you so only the awesome need apply! KEY JOB RESPONSIBILITIES

  • Handles various incoming and outgoing collections-focused phone calls
  • Provide phone support and a sales orientation for one or more clients at our contact center facility.
  • Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management
  • Utilizes computer system to verify and document customer requests
  • Talks to customers over the phone to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences.
  • But as Alorica employees, giving back matters just as much that’s why we’re so proud of Making Lives Better with Alorica , a non-

    profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

    Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive :

  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Free Parking
  • Employee discounts through client programs
  • Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more.

    Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you’re at your best, that’s when we’re at our best.

    So what do you say? Ready to take the next step?

    Requirements :

    Minimum Education and Experience :

    High School Diploma or GED certificate or equivalent in relevant work experience

    Knowledge, Skills and Abilities :

    Proficient personal computer skills including Microsoft Office.

    Excellent interpersonal, written, and oral communication skills

    Ability to prioritize and organize work in a multitasked environment.

    Ability to adapt to a flexible schedule.

    Ability to maintain the highest level of confidentiality.

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