Descripción del trabajo : Provide remote technical supportRedirect calls to field engineering supportReceive direct client contacts (e.
g., via phone, video chat, web portal, email)Provide remote technical support to Enterprise printer customersUse knowledge base effectively to resolve tickets and also contribute with new articles for knowledge baseReceive direct client contacts (e.
g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possible within SLAsRedirect calls to field engineering support if a field support visit is requiredEscalate to Escalation Support team as required.
Requisitos : Clear written and oral skills in English Strong technical support capabilities on IT products / devicesExperience on Multi-
functional printers is an advantageDecent remote configuration and troubleshooting capabilitiesGood documentation skills5 to 10 Years industry experience in product such as : Hardware >
Diploma or Training or Certification or Bachelors in / Electrical or Electronics or Instrumentation or Mechanical Software >
Diploma or Training or Certification in SQL or DBA or Servers or Computer ScienceIT Domain