Descripción del trabajo : Key Responsibilities-Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s-
Be the primary point of contact for customers and act as an advocate for the customer internally-Ensure smooth execution of the end-
to-end shipment by working closely with customer and internal stakeholders-Identify and execute upselling opportunities-Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires-
Own customer experience. Lead the team to achieve best-in-class Customer Service and CM1 ownership Requisitos : -2+ years’ experience working for Costumes Agencies or in Freight forwarders working with Cargo dispatches (Import and export) Customer facing experience.